Returns & Refund Policy
At Kinder Kids, we strive to provide you with the best shopping experience for your little ones. We understand that sometimes you may need to return or exchange a product, or seek a refund. Therefore, we have created a comprehensive Return, Exchange, and Refund Policy to ensure a hassle-free process for our valued customers. Please read the following policy carefully:
1.1. Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, unworn, and in the same condition as when received. It should also be in its original packaging with all tags and labels intact.
1.2. Return Process:
- Contact our customer support team within 7 days of receiving the product to initiate the return process.
- Provide the order details and reasons for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
- Pack the item securely, including the RMA number, and we will arrange the pickup from the provided address.
1.3. Refund: Once we receive the returned item, we will inspect it and initiate the refund process. The refund will be issued in the original form of payment within 15 business days.
2.1. Eligibility: We offer exchanges for products that do not fit or meet your expectations. To be eligible for an exchange, the item must be unused, unworn, and in the same condition as when received. It should also be in its original packaging with all tags and labels intact.
2.2. Exchange Process:
- Contact our customer support team within 7 days of receiving the product to initiate the exchange process.
- Provide the order details, reasons for the exchange, and the preferred replacement item.
- Our team will provide you with an Exchange Merchandise Authorization (EMA) number and instructions on how to proceed.
- Pack the item securely, including the EMA number, and we will arrange the pickup from the provided address.
2.3 Replacement: Once we receive the item for exchange, we will inspect it and ship the replacement item to you. Any price differences between the original and replacement items will be handled accordingly (e.g., refunded or charged).
3.1. Eligibility: Refunds are applicable under the following circumstances:
- The item is out of stock, and we are unable to provide a replacement.
- The item received is damaged, defective, or incorrect.
3.2. Refund Process:
- Contact our customer support team within 7 days of receiving the product to initiate the refund process.
- Provide the order details and reasons for the refund.
- Our team will assess the request and provide further instructions.
3.3. Refund Timeframe: Once we approve the refund, it will be processed within 15 business days and issued through the original form of payment.
4.1. Personalized or customized items cannot be returned, exchanged, or refunded unless there is a manufacturing defect or an error on our part.
4.2. Sale and clearance items may have different return, exchange, and refund policies. Please refer to the specific terms mentioned during the purchase.
Please note that all returns, exchanges, and refunds are subject to the condition of the returned items and our approval. We reserve the right to refuse any return, exchange, or refund request if the items do not meet the eligibility criteria mentioned above.
For any further questions or assistance regarding our Return, Exchange, and Refund Policy, please contact our customer support team at email@example.com or +65 9823 5622.